Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
3 1 0 0
Message 1 of 2
Flag Post

My Officejet 7612 won't print (error message refers "out of alignment" or "incompatible" cartridges)

HP Recommended
Officejet large format all-in-one 7612
Microsoft Windows 7 (64-bit)

Trying to print i get error message about printheads are "out of alignment"  or "incompatible cartridges.  All maintenance solutions have failed.  Cartridges are brand new HP ink, purchased from Office Depot.  I've used various connections - wi-fi network, ethernet, USB.  Tried all the usual fixes - turning printer off, restarting, reinstalling drivers, updating firmware.  Need a deeper fix.  Thank you.

Level 5
249 247 13 34
Message 2 of 2
Flag Post
HP Recommended

If you tried to realign printheads and same result ocurrs, try this - with the printer turned on, disconnect the power cord from the rear of the printer, unplug the power cord from the wall outlet, wait at least 60 seconds and plug the power cord back into the wall outlet. Reconnect the power cord to the printer and turn the printer on. If result isn't changed - try to clean cartridge contacts (gold-plated contacts) and do the alignment process...

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation