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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Non-stop paper feed from paper roll assembly
Create an account on the HP Community to personalize your profile and ask a question
12-20-2018 09:34 PM
When I send a print to the printer through the roll assembly , the paper keeps on feeding through the printer continuously non-stop and does not print.
Can anyone help?
Thank you
Raphael
Solved! Go to Solution.
Accepted Solutions
12-21-2018 11:25 PM
Can you print an internal page from the printer's control panel successfully? or does it feed paper the same way as when you send a job?
If the problem only occurs when sending a print job to the printer from your computer, these are the possibilities:
1) The wrong printer driver is being used
2) The print driver is corrupt
3) Data/signal corruption in the cable.
4) Bad formatter/NIC
Possible fixes:
1) Delete and reinstall the printer driver with the latest from HP.
2) Check/replace the data cable
3) Replace the NIC or formatter.
12-21-2018 11:25 PM
Can you print an internal page from the printer's control panel successfully? or does it feed paper the same way as when you send a job?
If the problem only occurs when sending a print job to the printer from your computer, these are the possibilities:
1) The wrong printer driver is being used
2) The print driver is corrupt
3) Data/signal corruption in the cable.
4) Bad formatter/NIC
Possible fixes:
1) Delete and reinstall the printer driver with the latest from HP.
2) Check/replace the data cable
3) Replace the NIC or formatter.