-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: Optotrip sensor error. Optotrip senor 3 failed.(error 30...
Create an account on the HP Community to personalize your profile and ask a question
08-27-2018 12:18 PM
Solved! Go to Solution.
Accepted Solutions
08-28-2018 05:09 PM
While waiting for parts on an eariler service call, the customer tried to repair the machine themselves. They removed the left side cover, and in doing so they disconnected part of the wiring harness. Reconnected harness and error code went away.
08-28-2018 01:07 AM
Hello,
It's looks like a hardware problem.
did you try to clean the encoder strip?
https://support.hp.com/us-en/document/c04061127
sorry i didn't find a better document, but just to give you an idea what to look for.
cheers and GL
08-28-2018 10:30 AM
08-28-2018 05:09 PM
While waiting for parts on an eariler service call, the customer tried to repair the machine themselves. They removed the left side cover, and in doing so they disconnected part of the wiring harness. Reconnected harness and error code went away.
Didn't find what you were looking for? Ask the community