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‎08-27-2018 12:18 PM

HP Recommended
Product: DesignJet T2500
Operating System: Microsoft Windows 7 (64-bit)
During power on reset, I get an error code 30.3:10 "OPTOTRIP SENSOR NOT WORKING AS EXPECTED" message on the machines display. No paper is loaded and new ink cartridges have been installed.
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2018 05:09 PM

HP Recommended
Problem Solved.....
While waiting for parts on an eariler service call, the customer tried to repair the machine themselves. They removed the left side cover, and in doing so they disconnected part of the wiring harness. Reconnected harness and error code went away.

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3 REPLIES 3

‎08-28-2018 01:07 AM

HP Recommended

 

Hello,

 

It's looks like a hardware problem.

 

did you try to clean the encoder strip?

 

https://support.hp.com/us-en/document/c04061127

 

sorry i didn't find a better document, but just to give you an idea what to look for.

 

cheers and GL

I am an HP employee
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‎08-28-2018 10:30 AM

HP Recommended
Yes, I've cleaned the encoder strip. The Service Station with DD Sensor was recently replaced.  During the power on reset, I'm asked remove and reinstall all the ink cartridges.  After I press "OK" when the last cartridge is installed is when the error code occurs. 

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‎08-28-2018 05:09 PM

HP Recommended
Problem Solved.....
While waiting for parts on an eariler service call, the customer tried to repair the machine themselves. They removed the left side cover, and in doing so they disconnected part of the wiring harness. Reconnected harness and error code went away.
Was this reply helpful? Yes No
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