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- DesignJet, Large Format Printers and Digital Press
- Print Preview version is outdated

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03-17-2022 03:12 PM - edited 03-22-2022 07:02 AM
Product: HP DesignJet XL 3600dr 36-in Multifunction Printer with PostScript/PDF
Operating System: Microsoft Windows 10 (64-bit)
I am now receiving message that print preview version is outdated. I go to support and download the print preview .exe file.
When I open it, it starts the Install Shield Wizard, begins to extract then closes without installing anything.
2 REPLIES 2
04-01-2022 05:23 PM
This seems to have broken recently.
HP: Please come up with a solution.
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