• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP DesignJet XL 3600dr 36-in Multifunction Printer with PostScript/PDF
Microsoft Windows 10 (64-bit)

I am now receiving message that print preview version is outdated.   I go to support and download the print preview .exe file.

When I open it, it starts the Install Shield Wizard, begins to extract then closes without installing anything.  Print Preview error HP Designjet XL3600.png

2 REPLIES 2
HP Recommended

This seems to have broken recently.

https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-Digital-Press/Print-preview-version-is...

 

HP: Please come up with a solution.

HP Recommended

HP Print Preview 2.2201.0.158 was uploaded to my printer's support/ drivers and software page April 5.  Downloaded and installed. Problem solved.  A few weeks late but thank you, HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.