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Mayur19
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Printer not connected

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Microsoft Windows 10 (64-bit)

I am having a printer of model no. 2645 HP deskjet. Printer is functioning well but when connected to laptop it doesn't get connected and shows connect your printer. While other function like scan, fax copy etc are working good. I am not able to get connected to laptop and unable to print from laptop.

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Mayur19

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

 To better assist you - 

  1. What is the error you are receiving when you try and print?
  2. Have you installed full-featured drivers on your computer

Meanwhile, Troubleshoot a USB Printer Connection

 

If the computer is unable to detect the printer over a USB connection, restart the computer, the printer, and check the cable connection.

  1. Turn off the printer and your computer, and then disconnect the USB cable from the computer.

  2. Inspect the cable.

    • Look for any damage. If the cable is damaged, replace the cable.

    • Check the length of the cable. If the cable is more than 3 m (9 ft 10 in) in length, replace the cable with one that is shorter.

  3. Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.

  4. Make sure the cable is fully secured to both ports.

  5. Turn on the computer, and then wait for the computer to complete the startup.

  6. Turn on the printer

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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