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‎01-24-2020 03:19 PM

HP Recommended
Product: Printer L7680
Operating System: Microsoft Windows 10 (64-bit)

There is  a pad below the print heads when in 'park'.  I have one below the B/Y but I am missing the  one below the C/M.  Looking for a replacement or material to make a replacement pad.  Otherwise that print head seem to dry up.

1 REPLY 1

‎01-28-2020 03:41 PM

HP Recommended

@iCarl47

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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