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‎08-18-2021 05:53 PM

HP Recommended
Product: Hp designjet t1300
Operating System: Microsoft Windows 10 (64-bit)

My T1300 is not printing, it gives a message which reads PLEASE WAIT generating diagnostic information as soon as you try to print something.

 

It does this forever 

Category:
3 REPLIES 3

‎08-19-2021 06:50 AM

HP Recommended

try this driver & does it work :            

 

https://support.hp.com/us-en/drivers/selfservice/closure/hp-designjet-t1300-postscript-printer/50539...

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‎08-19-2021 09:55 AM

HP Recommended

Do the diagnostic tests from the control panel print?

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‎08-25-2021 08:11 AM

HP Recommended

Does the printer boot up without error and come to a Ready state?  If so, perform a firmware upgrade.  I would load both the 2015 version and then the incremental 2021 version.  I would disconnect USB or network cable.  Power up printer and load firmware via a USB stick.  There should be a PDF that downloads with firmware.  Generating diagnostic information usually occurs when performing tests from the Diagnostic menu.  I have not seen this message in a non-diagnostic state. 

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