• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-02-2020 08:14 PM

HP Recommended
Product: T120 Printer with 24" wide roll
Operating System: Microsoft Windows 7 (64-bit)

Printer just started a wrong action.  It begins to print "D" size/actual size (mono), and after 20 seconds, touchscreen says "Cancel Job", and cutter cuts roll paper after 11" or so, has been printed.  Do not recall changing any settings other than "bright white paper".  A year of no problems. Now, this...2 weeks now.  What should I look for?

 

2 REPLIES 2

‎06-02-2020 08:45 PM - edited ‎06-02-2020 08:47 PM

HP Recommended

Usually this is due to a network problem, where communication between computer and printer is compromised in some way.  If you're using wifi, change to a USB cable direct connection.

Our experience  using wifi is that it is a bit unreliable.

Was this reply helpful? Yes No

‎06-03-2020 10:26 AM

HP Recommended

Hi.

Yes. If display not show any error code then the connection between PC and plotter have some problem. Check network or cable or driver.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.