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T125 width is incorrectly set to 14.156"

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T125 Wide Format Printer
Microsoft Windows 10 (64-bit)

We have a T125 24" wide printer.  We loaded a 24" wide roll; but the printer defaults to 14.156" in width.  How can that be changed to 24"?  I've visited the embedded web site, and there's nothing there to change.  I also set the Windows driver for 24" wide to no avail.

Any help?

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its can be a mismatch settings , you can use below reset: 


from Support Menu: how to access: enter into the support menu by pressing the power button for 15 seconds.

Perform OOBE Reset from Support Menu: 

  1. Scroll down to Resets, and then touch Reset OOBE.

Perform Hard Reset :

  1. Scroll down to Resets, and then touch Hard reset.
  2. Enter the password 3746 when prompted to initiate the hard reset.
I am an HP Employee.
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