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- T2500 - 39:12:01 error
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11-29-2018 07:47 AM
I have a Designjet T2500 that is indicating a 39:12:01 error. The error appears after a print has printed part of the job, the plotter cuts the paper and then moves the print into the stacker area, the plotter then unloads the paper.
I have tried swapping out the paper spindle but the same error appears. This also happens from both paper input rolls, so I suspect it is not the rewind motor as there are two, one for each paper roll.
I have checked the paper path and this looks clear.
has anyone else seen this issue, and how was it resolved ?
Thanks in advance.
Guy
Solved! Go to Solution.
Accepted Solutions
11-30-2018 02:13 PM
Hi Guy-1
I see this all the time.
Clean the Encoder Strip.
Clean and recalibrate the Line Sensor
Remove the rolls and spindles and reset the Rewinders (from the Service Menu)
Run a Paper Advance Calinration and a PH alignment.
This unit gets a lot of Ink Aerosol throughout as the Service Station is not as good as the older models, so they require more cleaning/Maintenance.
God Luck
Roy K
11-30-2018 02:13 PM
Hi Guy-1
I see this all the time.
Clean the Encoder Strip.
Clean and recalibrate the Line Sensor
Remove the rolls and spindles and reset the Rewinders (from the Service Menu)
Run a Paper Advance Calinration and a PH alignment.
This unit gets a lot of Ink Aerosol throughout as the Service Station is not as good as the older models, so they require more cleaning/Maintenance.
God Luck
Roy K
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