• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎08-17-2021 04:27 PM

HP Recommended
Product: HP DesignJet T2530 36-in PostScript Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

Within a few hours of Roll #1 being loaded, the printer will wake up and make some sounds like its getting ready to do something and then unloads the paper on Roll #1.  Nobody is printing to it, it just randomly does this.  I reloaded the paper twice within an eight hour shift. Why is it doing this?

Category:
1 REPLY 1

‎08-18-2021 10:45 AM

HP Recommended

Are there any entries in the error or event logs from when this happens. A alert code might point to where the issue lies. You could also remove any communication cables for a few hours to see if some network signal is triggering this, perhaps from a work station.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.