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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Julesverne68
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Message 1 of 3
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Working with a T520-36, the ink cartridge is apparently stuck on the right side of the printer.

HP Recommended
T520-36
macOS 11.0 Big Sur

The ink cartridge on a T520-36 is stuck on the right side of the printer after removing a jam paper. Doesn't want to move back to the left. Printer was unplugged etc... Nothing is happening. Thx.

2 REPLIES 2
Repairatrooper
Level 13
Level 13
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Message 2 of 3
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HP Recommended

Check carefully to make sure that the carriage drive belt is not become unseated or that the idle pulley has not broken. I have dealt with a couple of models where the idler gear, on the right hand side of the belt fails, locking the belt in place. You will tell if the white pulley is at an extreme angle not straight like the picture below

 

Repairatrooper_0-1624811041312.png

Part number is 

CQ890-60230

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Julesverne68
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Thanks, the technician fix the problem 

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