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‎06-23-2021 02:36 AM - last edited on ‎06-24-2021 06:54 AM by HP Administrator

HP Recommended
Product: T520-36
Operating System: macOS 11.0 Big Sur

The ink cartridge on a T520-36 is stuck on the right side of the printer after removing a jam paper. Doesn't want to move back to the left. Printer was unplugged etc... Nothing is happening. Thx.

2 REPLIES 2

‎06-27-2021 10:24 AM

HP Recommended

Check carefully to make sure that the carriage drive belt is not become unseated or that the idle pulley has not broken. I have dealt with a couple of models where the idler gear, on the right hand side of the belt fails, locking the belt in place. You will tell if the white pulley is at an extreme angle not straight like the picture below

 

Repairatrooper_0-1624811041312.png

Part number is 

CQ890-60230

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‎06-27-2021 09:14 PM

HP Recommended

Thanks, the technician fix the problem 

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