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‎12-13-2022 09:52 AM

HP Recommended
Product: HP DesignJet Z3200 44-in PostScript Photo Printer

I have a Z3200 Design Jet printer.   On the front panel of the printer I no longer  can review the ink usage information.
It does show each print cartage information but the ink levels are never updated even after I print many photo jobs.

I know that the "HP print utility" is no longer supported with Windows 10 but the "on printer" display information should still work properly as this is on the printer itself and should have nothing to do with Windows operating system.  I really need to be able to see the current ink levels BEFORE I print large printing jobs!!

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4 REPLIES 4

‎12-13-2022 01:33 PM

HP Recommended

Are you using OEM cartridges or refilled/3rd party cartridges. If refilled, the printer has no way to know what the levels are.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-14-2022 05:38 AM

HP Recommended

I have only used official HP products with my printer.

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‎12-14-2022 05:50 AM

HP Recommended

Is it possible that my current firmware ( TR12-RB_11.0.0.3 ) is not able to communicate properly with the chips contained on each ink Cartridge?   I know that my printer has some age on it, but it still prints great and I should still be able to use the front panel on the printer to view the accurate ink levels.

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‎12-14-2022 03:15 PM

HP Recommended

You firmware is not current and there is mention in the fix list about some ink level monitoring improvements, so I suggest that you update the firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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