Z6200 - Strange printing defect

[Roy_Kuzmich]

Hi all,

We have a defect happening on one of our Z6200 printers.

We remove the media and test on other units and do not get this issue, so I assume that rules out media as the issue.

It is a HW coated paper. We tried the profile for HW and Super HW.

Please see the attached images.

Does anyone have any idea how to resolve?

Cheers,

Roy

[jasonmiamifl]

that photo looked horrible, no doubt.

I saw those on my Z3100 & Z3200 before & I did printhead alignment & fixed.

Maybe remove printheads & clean them first, then do printhead alignment & make sure it pass.

Try different photo paper & see what happen ?

[Mikeg81]

Hi,

Have you clean the platten?

[Roy_Kuzmich · Accepted solution]

Hi All,

Here is what the issue was.

This apparently started happening after a couple of carriage strikes.

I checked the Scan Axis and all was fine, but if I ran the Scan Axis with media on the platen you could here a rubbing noise on the media.

I removed the carriage so I could see the bottom and there it was. Two (2) damaged printheads (Magenta / Yellow) that were rubbing along the media ever so slightly to create the defect.

Cheers all.

Roy