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creepykirk
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Solved!

Z6200 "Line Sensor Calibration Failure 55:11"

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Z6200
Microsoft Windows 7 (64-bit)

While troubleshooting "paper too big" when loading 60" paper, the line sensor calibration fails with code 55:11.

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Roy_Kuzmich
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Hi Creepy (so weird saying that),

To get in to the diagnostic menu try just pushing and releasing the power button while holding the other 2 as suggested.

Then run the scan axis and service station diagnostics as well as any others you deem necessary.

 

Just a thought, is this a new roll of 60" - have you measured it to confirm it's 60" - I' ve seen it .

 

Roy K

 

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davidzuts
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Only thing I could find.

 

SE 55:10
Cause: Line Sensor communication failure
Solution: Try the following:
● Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
cord and turn on the printer.
● Replace the Line Sensor Line Sensor Assembly on page 347.

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creepykirk
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Thanks for the response!

I powered down and unplugged the printer for 10 minutes, then turned it on an re-ran the Line Sensor Calibration. It passed this time.


Then, I tried to load the 60" paper and got the "paper too big" error again.

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davidzuts
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Can you provide more information on the history. Have you always owned this printer and did it load 60" media before without issue?

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creepykirk
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Thanks for the reply.

Yes, I've had this printer since it was new (4-5 years). As of two weeks ago, I was able to print on 60" stock just fine. There was one instance where someone else used the printer last week and loaded some glossy upside down (so the roll curled upwards on the tray), causing the head to rip the paper and jam. I carefully removed the jammed paper and performed a complete printhead realignment and then reloaded 60" paper and started getting the "paper too big" error.

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creepykirk
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Just an update:

I've ordered a whole new line sensor assembly. I'll give it a try when it comes in.

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davidzuts
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The one item never asked is wha happens if you load smaller media like 36"?

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creepykirk
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Smaller media loads just fine. It's just 60" media that started not working recently.

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davidzuts
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Then I doubt the line sensor is the issue since it is used for the smaller media. You may want to recheck the encoder strip that runs thru the carriage assembly and has fine lines on it. It is possiblle when the jam occured it put some ink on the strip so the plotter is confused about its position. Use a water dampened cloth to clean the encoder. Be careful not to rub to hard as I usually gently just move it over the complete length of the encoder from left to right and then move the carraige out of the way and get the area where the carriage is sitting in the service station. You will probably get a lot of black ink on the cloth. Be gentle and use a flashlight so you can really get a good look at the encoder strip. If the strip happened to be malformed by the jam then it is possible you may have to replace it. You can usually tell as there will be a sort of bent area that is not flat. I would also think the area of the encoder in question is probably to the left side since the right side is always a constant for the plotter to find the edge.

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creepykirk
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Thanks for the thoughtful response. I'll give it a shot and get back to you. Unforuntately, I won't be back to the printer until Tuesday,

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