-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: designjet t790 wont initialise, and asks to reset but ca...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
06-05-2019 01:53 PM - edited 06-05-2019 02:01 PM
Product: HP Designjet T790
Hi,
Ive recently bought a HP DesignJet T790 Plotter. when starting the menu the printer will not initialise, and asks for it to be reset, however im not sure how to reset it as i cant access any menus.
theres no error code or anything.
i've turned it off and on, and held in the power button for 30 seconds, but no good.
The LED 1 is flashing orange, and no. 2 & 3 are showing a constant orange light if this helps.
Any help would be greatly appreciated.
1 REPLY 1
06-05-2019 04:03 PM
PM'd you instructions
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.