have a problem with HP 7740 printer. Prints from Excel ok. Prints from Word but puts a black line a

[StanAtkinson]

 have a problem with HP 7740 printer. Prints from Excel ok. Prints from Word but puts a black line about 1 inch across some pages. Will not print pdf. gives a msg "Something went wrong when trying to print. Please check printer and try again."

[Kuroi_Kenshi]

Hi @StanAtkinson,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP OfficeJet 7740 printing issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Problem: Black Line Appearing on Word Printouts

Check Print Settings:

• Ensure that you have selected the correct print settings in Word. Verify that you haven't inadvertently set any extra formatting or lines in the document.

Review Printer Properties:

• Open the printer properties from the print dialog. Check for settings related to margins and print quality that might affect how documents are printed.

Run a Diagnostic Print:

• You can print a diagnostic page to check for any ink system issues. This will help ascertain if the black line is due to printhead malfunctions.
• Load plain paper in the printer.
• On the printer control panel, touch Setup, then select Print Reports and choose Print Quality Diagnostic.

Problem: PDF Printing Error

Update or Reinstall PDF Software:

• Ensure that your PDF reader software is up to date. If the error persists, try reinstalling the software.

Update Printer Drivers:

• Visit the HP support website to check if there are updated drivers available for your printer model that might resolve compatibility issues with PDF files.

Check Printer Status:

• Ensure the printer is connected to the computer and recognized by the operating system. Restart the printer and computer to resolve connectivity issues.

Ensure the Printer is Set as Default:

• Go to the computer’s Devices and Printers settings and make sure the HP OfficeJet 7740 is set as the default printer.

Print from a Different PDF File:

• Try printing a different PDF document to determine if the issue is with the specific file.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,