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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- t120 error message "one or more cartridges appear to be dama...

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03-06-2017 09:41 AM
Hi,
If you alerady used different inks from different lots, I dont think it is a problem with the inks, but with the Printhead
Have you notice any leak on the ink cartridges?
Also, is the firmware up to date?
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
03-07-2017 08:59 PM
I did not go out and buy even more ink for a printer that does not work past it's first cartridge replacement. I have tried the 3 cartriges that I have in stock. all with the same result. I looked inside the print head all the contacts appear to me new and clean. I did a hard reset and updated the firmware same result. Replaced the cartridge again and turned the machine off and on again and now the error message is that there is a "PRINTER FAILURE (tell me about it) problem with the printer or ink system.."
03-07-2017 10:18 PM
Hi,
Please note the below information:
Problem: New Ink Cartridges replaced and getting ink cartridges damage or printer failed.
In this situation you should replace new print head (P/N: C1Q10A). And after replacing the new print head problem will solved.
If face you face the problem only printer failure, please check the service station all movement with connection. If all are ok then need to replace the new print head.
Remember always used inductory ink cartridges which is comes with prin heads.
Then that problem will solved it.
Please contact with your nearest HP Service centre or HP Service Partner. So that you may collect it easily. or purchase from below link:
ebay Link-2
Regards,
Rashed
https://www.linkedin.com/in/rasheddul
09-03-2018 08:33 PM
https://www.linkedin.com/in/rasheddul
09-07-2018 12:54 PM
No my printer was not under warranty any longer and HP Support was absolutely uncooperative about how to fix the problem.
Wouldn't talk to me or respond to any emails, just wanted to sell me support
Found the solution on an independent support site that I had to repalce the entire Print head Carriage.
09-09-2018 04:57 PM
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