3CX error CM102001

Anonymous · ‎10-09-2014

Hi everyone,. I'm hoping someone can help. We have 6 Polycom Soundstation 321 running on a 3CX system. We cannot recieve internal calls eveon though we can make calls. Whenever we get try and ring get one of the following errors

[CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

[CM102001]: Authentication failed for AuthFail Recv Req INVITE from 37.157.52.142:5060 tid=5dd0fc67 Call-ID=0eff5c344d627f127e5a009e0b0996d4@sip.voicehost.co.uk:

Both SIP trunks are configured exectly the same but pointing to diffreent call groups.

If anyone has any idea whats going on it would be greatly appreciated.

SteffenBaierUK · ‎10-09-2014

Hello AndyW79,

welcome to the Polycom Community.

This is not an Polycom error message so I suggest your question may be better asked inb a 3CX Forum.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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