3cx doesn't register my Soundstation IP6000

[Anonymous]

Hi to all, 

I've set this options into Soundstation via web configurator:

Line 1
Identification
Display Name: 14 (a 3cx extension)
Address: 14
Auth User ID: 14
Auth Password: 14
Label: 14
Type Private

Server 1
Address: 192.168.0.100 (3cx server)
Port: 5060

Transport: DNSnaptr
Expires: 0
______________________________________

SIP

Outbound Proxy
Address: 192.168.0.100
Port: 5060
Transport: DNSnaptr

Server 1
Address: 192.168.0.100
Port: 5060
Transport: DNSnaptr
Expires: 3600
Register: 1

3cx, into logs tell me:
18:48:38.522 [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.100:5060 tid=f050e4c0DADEF223 cseq=REGISTER contact=14@192.168.0.89 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

Obviously the password the ID and Password are correct.

Please help me

best regards 🙂

[SteffenBaierUK]

Hello mikele83,

welcome to the Polycom Community.

We encourage all users in the FAQ to post their current Software Version as known fixes for any bugs could be compared by any member of the community with the Software Release notes.

The minimum SIP registration Settings are shown => here <=

Have you yet tested the credentials with another SIP Phone or a SIP Client like X-Lite?

Did you contact 3CX for this?

Did you contact your Polycom Reseller for this?

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Unfortunately I'm not able to read software version from web configurator, where can I read it? I cannot read it fisically because I'm configuring it remotely.

I've already set the options as some as the minimum SIP settings you link me.

For sure is not a credential problem.

I've the free 3CX solution, I have no support for free.

The Reseller not solved the situation.

Regards

[SteffenBaierUK]

Hello mikele,

you could get someone on site to confirm the Software Version for you.

It will be something before UCS 3.3.0 as that introduced the Information via the Web Interface.

Is this a new Unit or has it been used before as adding the SIP Values via the Phones's GUI itself has a higher priority than via the Web Interface and therefore some old values could be set that way and preventing the Phone from registering that way.

I would suggest you flash a new Firmware like the UCS 4.0.1 and check again.

If you still struggle Polycom does offer a PPI (pay per incident) service for support in case your reseller is unable to assist.

Best Regards

Steffen Baier

Polycom GLobal Services

[Anonymous]

I've read some guides for upgrade the firmware but the procedure is not clear because I don't understand what is a "provisioning server" and how upgrade. I'm afraid we have spent a lot of money in vain. 

Regards.

[SteffenBaierUK]

Mikele,

I have spend quite a considerable amount of time on the FAQ and the Provisioning post there clearly explains this and shows an additional Document highlighting the installation of an FTP Server.

Please follow the FAQ and the task itself is easy.

Best Regards

Steffen Baier

Polycom Global Services