Active Softkeys not appearing on Polycom 550

[Anonymous]

We have several different phones 501, 601s, and 550s. I have created custom soft keys and they work great on the 501s and 601s but not on the 550s. On the 550 the softkeys in idle mode work which are the intercom and page buttons, but call park and transfer to voicemail during an active call do not show up. Here is my code, any ideas.

Thanks,

Eric

<softkey softkey.1.action="$FTransfer$$FDialpad7$$FDialpad0$$FDialpad0$$FDialpadPound$$Cpause5$$Changup$" softkey.1.enable="1" softkey.1.label="Park" 

softkey.1.precede="1" softkey.2.action="^*399$Tinvite$" softkey.2.enable="1" softkey.2.label="Intercom" softkey.3.action="!xfervm" softkey.3.enable="1" 

softkey.3.label="XferVM" softkey.4.action="!pager" softkey.4.enable="1" softkey.4.label="Page">
    <softkey.1.use softkey.1.use.active="1" />
    <softkey.2.use softkey.2.use.idle="1" />
    <softkey.3.use softkey.3.use.active="1" softkey.3.use.hold="1" />
    <softkey.4.use softkey.4.use.idle="1" />
    <softkey.feature softkey.feature.buddies="0" softkey.feature.forward="0" softkey.feature.mystatus="0" />
  </softkey>
<efk>
    <efk.efklist efk.efklist.3.label="Transfer to Voicemail" efk.efklist.3.mname="xfervm" efk.efklist.3.status="1" efk.efklist.4.label="Extension to Page" 

efk.efklist.4.mname="pager" efk.efklist.4.status="1">
      <efk.efklist.3.action efk.efklist.3.action.string="*125$P3N3$$Trefer$" />
      <efk.efklist.4.action efk.efklist.4.action.string="*400$P4N3$$Tinvite$" />
    </efk.efklist>
    <efk.efkprompt efk.efkprompt.3.digitmatching="style1" efk.efkprompt.3.label="Extension: " efk.efkprompt.3.status="1" efk.efkprompt.3.type="numeric" 

efk.efkprompt.4.digitmatching="style1" efk.efkprompt.4.label="Extension: " efk.efkprompt.4.status="1" efk.efkprompt.4.type="numeric" />
  </efk>

[SteffenBaierUK]

Hello Eric,

welcome to the Polycom Community.

Not every state on the phone can display a soft key.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=

The above explains the different states and you could build yourself an example configuration with 7 different Softkeys in the 7 different states to check which one you could use.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I was able to get it working by adding a button in the web configuration then exporting it and changing the state to active vs idle. I then looked at the log file and saw the following under major errors

000011.024|cfg  |5|03|Prm|Parameter dialplan.impossibleMatchHandling requested type 2 but is of type 0

0627154055|cfg  |5|03|Prm|Parameter 0 is out of range

0627154243|cfg  |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0

0627154243|cfg  |5|03|Prm|Parameter softkey.x.precede requested type 2 but is of type 7

Is there a way to figure out which line of code is causing the issue?

Thanks