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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-11-2024 12:38 PM

HP Recommended

I have obtained a used Poly VVX 450 and have added the Sipgate VOIP provider but when I try to add another only one registers, the other gives an error.

 

If I add Voipdiscount another SIP provider that registers fine alone but Sipgate then will not work if I try to add that.

I must be doing something wrong, could someone explain to me the correct procedure to have both SIP providers registered and working.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2024 12:32 AM

HP Recommended

Hello @Charlie-Boy ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Can I register, or is my Poly Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-13-2024 12:32 AM

HP Recommended

Hello @Charlie-Boy ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Can I register, or is my Poly Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-13-2024 01:06 AM

HP Recommended

Woohoo it is working now. Both SIP servers are registered. Thanks.

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.