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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-18-2024 07:15 AM

HP Recommended
Product: C60
Operating System: Microsoft Windows 11

Greetings

 

Can anyone give me the name of the file for the firmware that is supposed to be entered into the provisioning server for updating the C60 ?

I tried using the unzipped package file name but the C60 rejected this saying it could nto find the file cfg  and the xml so I know I have the wrong firmware names set up  

 

Rookie stuff as first time dealing with Poly (C60's and CCX line) as we just purchased some of these and are trying to set up the provisioning  server . Searched all over but unable to find the correct filepath/names etc. 

 

Thx in advance 

 

Regards


Rich

1 REPLY 1

‎03-18-2024 08:02 AM

HP Recommended

Hello @Merlin02131 ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

or

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

Best Regards

 

Steffen Baier

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