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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-26-2021 08:04 AM

HP Recommended

Hi all,

 

Is it possible to auto answer calls on the Soundstation IP5000? I don't see it in the webgui.

 

Thanks in advance!

 

Best Regards,

 

Guy

12 REPLIES 12

‎04-26-2021 11:14 AM

HP Recommended

Hello @gwijnant ,

 

Welcome to the Poly Community.

Often a answer may depend on the currently used software version so therefore we do mention in the ReadMe1st and in the FAQ to always post this.

 

Not every setting is available in the Web UI and sometimes this also depends on the software and/or phone model.

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Nov 18, 2014 Question:Can I Auto Answer SIP and/or H.323 Calls on VVX Business Media Phones?

Resolution: Please check => here <=

 

<autoAnswer call.autoAnswer.SIP="1" />

Save the above as any filename with the ending .cfg and import via the web interface


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-27-2021 02:32 AM

HP Recommended

Hi Steffen,

Thank you for your quick response!.

 

I have added the following config to a cfg file: 

<autoAnswer call.autoAnswer.SIP="1" />

 

I have then uploaded the cfg file, rebooted the Soundstation and tested but it does not automatically pick up the call.

 

I have exported the config file to see if the line was in the config and it is (as you can see in the Export_all file that was exported from the Soundstation).

 

FYI I have updated to the latest firmware: 4.1.1.0934.

 

Any suggestions?

 

Best Regards,

 

Guy

 

 

Was this reply helpful? Yes No

‎04-27-2021 02:48 AM

HP Recommended

4.1.1 is not an openSIP software. It is for Lync only. 4.0.15 is the currently latest supported software. Upgrade and try again

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-28-2021 02:03 AM

HP Recommended

Hi Steffen,

 

I have upgraded to software version 4.0.15.1009 but still it does not Auto Answer the call.

I checked if the config line was still there and it was.

 

Best Regards,

 

Guy

Was this reply helpful? Yes No

‎04-28-2021 04:21 AM

HP Recommended

Hello @gwijnant ,

 

We must therefore assume this feature is not designed for SoundStation phones. Can you not add a SIP header as described in:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-28-2021 04:42 AM

HP Recommended

Hi Steffen,

 

Thanks for troubleshooting this case with me, really appreciate it.

I don't have much experience so I dont know what you are trying to say with adding a SIP header.

Currently the code is in:

<PHONE_CONFIG>
<ALL
call.autoAnswer.SIP="1"
/>
</PHONE_CONFIG>

 

Do you want it to look like this:

<PHONE_CONFIG>
<ALL
<voIpProt>
<voIpProt.SIP>
call.autoAnswer.SIP="1"
</voIpProt.SIP>
</voIpProt>
/>
</PHONE_CONFIG>

 

Best Regards,

 

Guy

 

 

Was this reply helpful? Yes No

‎04-28-2021 05:12 AM

HP Recommended

Hello @gwijnant ,

 

As outlined in my earlier reply it seems the parameter is not designed for our Conference Phone range so therefore the SIP server would need to send a special SIP INFO Header as outlined in the attached quoted FAQ.

 

This completely depends on your SIP server.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-05-2021 04:16 AM

HP Recommended

Hi Steffen,

 

We do not have a SIP server that can do this.

Is it possible to implement the Auto-Answer feature in the Polycom Soundstation firmware or do you have another solution besides replacing the Polycom Soundstations.

 

Best Regards,

 

Guy

Was this reply helpful? Yes No

‎05-05-2021 04:50 AM

HP Recommended

Hello @gwijnant ,

 

no there are no more feature enhancements planned. The SoundStation will only receive security-related updates and bug fixes as this range of phones are near the end of life.

 

The only option I could think of is something like a Raspberry PI or an older PABX where you could use the phones credentials to register towards your existing PABX and then create a user that has Auto-Answer in the SIP Info as described in the above FAQ.

 

There is no other way

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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