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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-03-2016 02:36 PM

HP Recommended

We have BLP enable on our VVX500 to pick up other people line, the problem now and then is that

It rang twice on the phone that have BLP enable and then completely disappeared (no blue bar to allow me to pick it up) and rang a bunch of times on the other person phone.

So it seem BLP pick up the call but dropped the call for some reason, but the call is not lost because is keep ringing on the other person phone.

What can be the problem?

1 REPLY 1

‎02-03-2016 11:20 PM

HP Recommended

Hello nycguy,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include what kind of SIP server you are using.


This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version of my Phone?
Resolution: Please check here

 

In addition what is a BLP ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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