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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-25-2014 03:17 AM

HP Recommended

Is it possible to manual pair the BTOE software with an ip adres of the phone.

The PC is not connected directly to the phone.

 

(Maybe i have to do something in CMD)

 

 

6 REPLIES 6

‎06-26-2014 02:56 PM

HP Recommended

I don't think that is possible.  When you install the BToE software the drivers are installed for the Phone which allows Lync to recognize the audio device when the phone is connected to the PC. 

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‎06-26-2014 03:09 PM

HP Recommended

Hello HansVos,

welcome to the Polycom Community.

The Polycom BToE solution is like the Better together solution where the PC needs to be connected via a USB lead to the Phone.

 

The PC Port on the phone needs to be utilized for BToE.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-30-2014 03:01 AM

HP Recommended

Hello Steffen,

 

But I see that you are using USBoverIP to connect to the phone.

Is is possible to connect manual with the USBoverIP software ?

 

We are using a VDI envoirment so the Virtual PC isn't dirrectly attached afther the Phone.

 

 

 

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‎06-30-2014 03:04 AM

HP Recommended

Hello HansVos,


at present we only support a physical PC connected to the phone.

 

I am unable to comment on any future roadmap and you would need to work with a Polycom sales Engineer via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-22-2015 11:50 PM

HP Recommended

Hi!

 

One of our prospective clients are working on a VDI environment... In short we are having the same challenges. Using mediaredirect in VDI does not work. Are there any plans for this to happen? Other manufacturers are able to do this...

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‎09-23-2015 04:57 AM

HP Recommended

Hello Miki_PH,

welcome to the Polycom Community.

Nothing much has changed and I can therefore only ask you to look at the reply prior to your post.

 

The next step for you would be to work with a Polycom sales engineer to identify the business opportunity to cover such change.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.