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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Blind Transfer missing from UC5.3.0

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04-08-2015 10:55 AM
Hello Polycom,
I've been testing the new UC5.3.0 software on a VVX300 in an OpenSIP environment and am happy to say it has fixed our issues with BLF, however now the default behavior of the blind transfer is now gone.
Instead of hitting Transfer and then the Blind softkey, my users must now press and hold the transfer button, push down, push select and then input their destination. I've combed through the release notes and do not see a way to restore the old functionality. Is there any way to do this?
Thank you,
Brion
NextLevel Internet
04-10-2015 01:28 PM
Hello all,
this is all about the demand for these features and the configurability of individual features.
I can only suggest to work with your Polycom resellers so these features or requests can be worked with a Polycom sales engineer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

12-23-2015 10:52 AM
I have this same issue with all the VVX phones that have that version of firmware or higher. Thing is that they were used to using the Blind when they had the older firmware so for the new firmware to have it disappear is unacceptable. We need the softkey config entries that can at least put it back for us in the newer firmware please. As soon as possible. Thanks.
12-23-2015 11:32 AM
Hello Dave Miller,
welcome to the Polycom Community.
Nobody is forced to upgrade to a later version and we do comment on new / changed features within the release notes.
Example UC Software 5.3.0 Page 14:
- call.DefaultTransferType
The above parameter can be used to change from the default value of a Consultative transfer to a Blind transfer.
In addition simply pressing the transfer key log brings up the option to select blind instead.
So this gives you in my understanding either the option to select the older behavior or the choice for your customers.
Looking up your details seems to be a service provider so based on your Polycom phone install base should be in your interest to work closer with our sales team for these kind of queries.
@DavidG23
As already outlined back in April in my original reply myself or other Polycom employee's can only advice you on the official path on how to get changes requested in the field.
This is via a Feature Request and simply depends on the demand of a certain feature and our focus on supplying this.
Anyone can post within this community and demand all sorts of things but our Product managers have no idea if a feature which is being asked for is for a customer with a single Polycom phone or a large organisation with thousands or more.
Based on the above like anything else we need to prioritize these in regards of the demand.
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?
Resolution: Please check => here <=
The above outlines this in detail and if you do not follow this up then we are unable to understand the requirement.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

06-16-2016 09:34 AM
In the pre 5.3 versions we were able to use the hard transfer button for attended transfers and create a softkey with a macro(efk) to do one-button blind transfers. Is there a way to create a macro(efk) to perform a blind transfer in 5.4.3+?