Solved: Bought VVX350 off Amazon and I can't access the web configur... - HP Support Community

Anonymous · ‎06-06-2019

New user - first post. This community looks like a great resource!

My company has been using Gsuite for the last couple of years and just started to use the Google Voice that now comes with G suite. This is the 'pro' version of Google Voice - https://cloud.google.com/voice/. The Polycon VVX 350 OBI version is listed as a supported phone. I accidentally purchase the non OBI version of the VVX 350. From what I've read I can install the OBI version of the software via the web interface, however I'm not able to access the web interface. I have 2 questions.

Is there a web configuration utility on the VVX 350? Is what I'm trying to do possible? If so, is there another way to do it without a web config utility?

The phone's IP is part of my private class C network 192.168.1.x

I put http://192.168.1.x into my browser window and get timeouts. I have tried to access the phone via multiple comuters.

The software version on the phone is:5.8.1.12848

No licenses installed.

Thanks!

SteffenBaierUK · ‎06-06-2019

Hello @LarryBurns ,

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Mar 30, 2015 Question: Since upgrading to UCS 5.3.0 or later I can no longer access the Web Interface

Resolution: Please check => here <=

Utilizing the Poly community search I found this and this post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-06-2019

Hello @LarryBurns ,

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Mar 30, 2015 Question: Since upgrading to UCS 5.3.0 or later I can no longer access the Web Interface

Resolution: Please check => here <=

Utilizing the Poly community search I found this and this post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-06-2019

Thanks Steffen,

That fixed it. I'm not in the configuration utility.

Now for the second part of my quest.

How can I download the OBI version of the software for the VVX 350?

Would I also need to update the firmware?

Thanks again,

Larry

SteffenBaierUK · ‎06-06-2019

Hello @LarryBurns ,

To my personal knowledge we, Poly, do not officially support this.

I can only refer to the Community search again where a user posted the steps.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-06-2019

Could you link me to that solution? I'm having a hard time describing exactly what I'm trying to do.

Thanks again!

SteffenBaierUK · ‎06-06-2019

Hello @LarryBurns ,

You want to flash a VVX UC Version into an Obi Edition as described => here <= or => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Bought VVX350 off Amazon and I can't access the web configuration utility.

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