Solved: Brand New Polycom IP 6000 not powering up - HP Support Community

Anonymous · ‎03-17-2017

Hi all,

Just tried to install a brand new IP 6000 with the optional siupplied UK pwer supply and the device seems DOA. There is no response whatsover from the unit. Can anyone offer any adive? Is there a start-up protocol or physical on/off switch?

ta,

Sid

SteffenBaierUK · ‎03-17-2017

Hello Sid,

welcome to the Polycom Community.

The unit should work with the optional Power Supply and/or a PoE Switch

What we had in the past is that people somehow manage to wire it up the wrong way around. Usually the part going to the phone is a RJ45 socket which has a picture of a conference phone on the socket end.

If you have done all the testing and wired it correctly please return it as a DOA to your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-17-2017

Hello Sid,

welcome to the Polycom Community.

The unit should work with the optional Power Supply and/or a PoE Switch

What we had in the past is that people somehow manage to wire it up the wrong way around. Usually the part going to the phone is a RJ45 socket which has a picture of a conference phone on the socket end.

If you have done all the testing and wired it correctly please return it as a DOA to your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-17-2017

Brilliant, fast response. Many thanks. Sorted.

SteffenBaierUK · ‎03-17-2017

Hello Sid,

Human error or is the unit defective?

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-17-2017

Human error 😞

Brand New Polycom IP 6000 not powering up

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