CCX 600 Disable Teams - Use Generic Profile - HP Support Community

Jlopresto · ‎08-24-2023

I am using a CCX 600 Teams phone. When I upgrade it to 8.1.3 and switch it from Teams to Generic the phone works on my Ring Central system no problem. However, it is constantly downloading a "downgrade" to 6.2.3.0442. Once this installs I can no longer set the applicaiton to Generic.

Is there a workaround for this?

SteffenBaierUK · ‎08-25-2023

Hello @Jlopresto

welcome to the HP Poly community.

From our FAQ:

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

or

Oct 19, 2018 Question: Why does my Poly phone not show the Skype for Business Sign In Options?

Resolution: Most likely the variant purchased was not an official Skype for Business SKU. A phone can switch profiles to support this but please ensure the relevant License is purchased. More details and instructions can be found => here <=

the above should explain the limitations certain software versions have with hardware used.

i would try and set a manual upgrade server but RingCentral may overwrite this. You will need to work with their support team.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Jlopresto · ‎08-27-2023

Hi, Thank you for the quick response. It is actually the inverse of your article. I only see teams and Skype, but I only want to use the generic profile.

It is a teams phone that I am now trying to use with ring central. The generic profile is all I need. Is there anyway to reflash the phone so it removes the teams or Skype profiles? Or at least default to generic ?

SteffenBaierUK · ‎08-27-2023

Hello @Jlopresto ,

I had hoped that the 1st FAQ article would explain this with no follow-up questions. I have just added a hopefully clearer comment to this that this cannot be changed on software 6.x.x or older.

Please work with Ring Central support on provisioning a later software.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Jlopresto · ‎08-27-2023

Thank you! Not sure how I missed that

CCX 600 Disable Teams - Use Generic Profile

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