Solved: Re: CCX Hardware Revsion List - HP Support Community

RusssG · ‎02-06-2025

Greetings, Is here any way to find a revision list of hardware versions on the CCX phones? I've seen RevR for example, on some of the CCX600 phones such as 3111-49770-001 Rev:R and other phones we have show 3111-49770-001 Rev:A. Will later version of the poly voice software such as 9.0.1 not run as well on the RevA model vs the RevR version of the phone? Or do these hardware versions not effect processor speeds etc. Any insight would be greatly appreciated.

SteffenBaierUK · ‎02-07-2025

Hello @RusssG ,

Welcome to the HP Poly community.

The CCX Series Shipping Configuration document always explains the different revisions. The processor speed would never change. Only the memory on CCX 400 and 500 changed from 1GB originally as advised by our partner Microsoft to 2GB as 1GB was not enough to run the Microsoft Teams application as originally specified by Microsoft.

The current document is here https://support.hp.com/kz-ru/document/ish_9787965-9779326-16

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

M_Salman · ‎02-07-2025

Hi @RusssG, Welcome to Poly HP Support Community.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

I'm an HP Employee.

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SteffenBaierUK · ‎02-07-2025

Hello @RusssG ,

Welcome to the HP Poly community.

The CCX Series Shipping Configuration document always explains the different revisions. The processor speed would never change. Only the memory on CCX 400 and 500 changed from 1GB originally as advised by our partner Microsoft to 2GB as 1GB was not enough to run the Microsoft Teams application as originally specified by Microsoft.

The current document is here https://support.hp.com/kz-ru/document/ish_9787965-9779326-16

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

CCX Hardware Revsion List

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