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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-31-2024 01:01 PM

HP Recommended

Hello:

 I´m configuring a CCX500 to enable the Automatic Dialing, however; i wanted to know if it is possible to provision trunks to these phones or output to the PSTN without the need to integrate with a PBX or CCaaS platform.

 

Kind Rgds 

 

Aldo

3 REPLIES 3

‎01-31-2024 01:36 PM

HP Recommended

Hello @aldoagraz ,

 

welcome back to the HP Poly community.

 

The phone usually registers to a Server who then handles the call flow. I am not aware that the phone can register to a trunk.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-01-2024 07:47 AM

HP Recommended

Thank you for your reply, so the CCX 500 cannot be configured to have a SIP trunk?

Was this reply helpful? Yes No

‎02-01-2024 07:48 AM

HP Recommended
@SteffenBaierUK wrote:

...
I am not aware that the phone can register to a trunk.

...

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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