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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-03-2016 12:49 PM

HP Recommended

Hello machase05,

welcome to the Polycom Community.

I assume you talking about this => here <=

 

I had a case and we worked around this using the above but if you are having issues in your global organisation I would urgently suggest you contact your Polycom reseller so they can escalate this for you so we can work with you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2016 01:43 PM

HP Recommended

Will do! One last question: if I update the custom server url in the Web GUI and set the polling periods then, will the phone then poll that address at the scheduled time and know when I have updated the \millenium folder? If so, at least I know that this would be a one-time setup per device until this bug is fixed.

Was this reply helpful? Yes No

‎03-03-2016 01:58 PM

HP Recommended

Hello machase05,

The original issue in 1.1.2 was that the phone would ignore any provisioned device.local.updateServer Parameter.

 

Manually going to Settings > Basic > Update Configuration, Click the button ‘Yes’ would trigger the unit to accept this Parameter.

 

 

This was fixed in the 1.1.4 release.

 

Placing a new release on the Provisioning server would trigger the unit to then download this and upgrade.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.