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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-29-2013 10:42 AM

HP Recommended

I have a call center setup. I can see the agent signin/signout, available/unavailable, disposition code and trace softkeys on my Polycom IP 450 and VVX 600 phones. But I am not able to get the Call Info softkey during or after ending the call.

 

Is there a way I can enable this softkey? I have already enabled the ACD Premium feature in the config file.

<feature.acdPremiumUnavailability feature.acdPremiumUnavailability.enabled="1" />

3 REPLIES 3

‎11-29-2013 01:06 PM

HP Recommended

Hello Dharam,

welcome to the Polycom Community.

It is always advisable to post the currently used phone software version and in addition the call server that is being used.

 

Is this softkey or functionality advertised to be compatible with your call server and how has the phone been provisioned?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-02-2013 07:46 AM

HP Recommended

Hi,

 

The software version is 3.3.3 (IP 450) and 4.1.3 (VVX 600) and the call server is Broadsoft.

 

The phone has been provisioned through the Broadsoft Http server using the XML config file.

 

Thanks!!

Was this reply helpful? Yes No

‎12-02-2013 08:56 AM

HP Recommended

Hello Dharam,

 

this would need to be verified in our lab and replicate this scenario. 

 

Above requires a Ticket via your Polycom reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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