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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-28-2017 12:15 PM

HP Recommended

Hello calebg,

welcome back to the Polycom Community.

Did you ever fix your issue => here <= ?

 

The issue discussed in this post is fixed in above software versions with above VOIP ticket.

 

If you have an issue please open a ticket via your Polycom reseller so we can track this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-29-2017 12:02 PM

HP Recommended

Hello,

We are on version 5.5.11526 (which is what this doc mentions should have the fix), and it doesn't appear to have that fix. I have confirmed that disabling call waiting (call.callWaiting.enable="0") fixes the problem with BLF activity. Unfortunately disabling call waiting is not an ideal fix though; because that disables the feature. Currently working with our reseller (NetxUSA) to get a case opened with Polycom.

 

Thanks, 

Caleb

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