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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎08-23-2018 12:12 PM

HP Recommended

Hello Polycom Community, i'm glad to be here, i'm new but i have had time reading posts here and solved a lot of issues related with Polycom IP Phones...

 

But now i have a problem that i could not solve yet, a customer send me some Polycom SoundPoint 501 , the had corrupted files, thanks to this community i could solved that via FTP loading the files correctly, but now i need to upgrade the firmware to can log on to the GUI Phone as a Admin and provisioning in "Provisioning Server" section, i've tried several times and things, to get start i have this options:

DHCP Client: Enabled

Boot Server: Static

Boot Srv Type: IP Address

Server Type: HTTP

CDP: Disabled

Server Address: (I used several like:)<removed by the moderator as this is for Polycom Support customers only>

 And no one seems to work, i'm keep seeing the Phone's GUI with no options.

 

Hope can anybody help me!

 

Regards!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2018 01:00 PM

HP Recommended

Hello @Reynol,

welcome to the Polycom Community.

 

The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014. 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=


The latest Software supported by your phone is SIP 3.1.8

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-23-2018 01:00 PM

HP Recommended

Hello @Reynol,

welcome to the Polycom Community.

 

The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014. 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=


The latest Software supported by your phone is SIP 3.1.8

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.