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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-07-2021 12:51 AM

HP Recommended

Hello @KevinK ,

 

We are all just volunteers here. If you need support you need to work this with our support organization. If the phone is still in warranty you can open a ticket with us directly.

 

Outside of warranty, we need to check who sold the phone and you can then raise a PPI aka Pay Per Incident ticket via them. This is all outlined within the FAQ.


Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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