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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-22-2024 10:07 AM

HP Recommended
Product: Edge E350

Just purchased this phone after chatting with HP support agent who assured me that this phone would work with Google Voice for business. Google setup gives me an error "cannot claim this phone" when I enter the serial number. Their model number choices do not match the name "Edge E350" and I assume that is the issue. Will this phone not work with Google Voice? I purchased only based on assurances from HP/Poly agent telling me it will work....

1 REPLY 1

‎06-24-2024 12:23 AM

HP Recommended

Hello @MBell9292 ,

 

welcome to the HP Poly community.

 

Our Partner Google lists the supported phone models >here<

Supported desk phone model Recommended firmware version Minimum required version
Poly ATA 400 and 402  4.0.1.6719 4.0.1.6719
Poly Edge B10, B20, and B30 1.0.2.5983 1.0.2.5983
Poly OBi 300 and 302 3.2.6.9350 3.2.6.9350
Poly VVX OBi Edition 150, 250, 350, and 450 6.4.5.10011 6.4.0.2

 

The above is based on today's date (24.06.2024). As you can see, Google does not support the Poly Edge E series but the Edge B. I am unaware of your conversation with the agent; it could be a misunderstanding.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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