Solved: Change Lync Call default to Work Number - HP Support Community

Anonymous · ‎08-03-2015

Hi,

Can you advise if we can change the default call type to use the Work Number of a contact instead of a Lync Call. We are in the process of moving users from a PBX system to Lync Enterprise Voice. The issue is that when a user with a Polycom phone selects a contact on their favorites screen it will make a Lync Call. If the user they are calling is not on Enterprise Voice yet, they are unable to answer the call.

Thanks,

Chris

UCS - 5.3.0.12074

Lync 2013

SteffenBaierUK · ‎08-05-2015

Hello Chris,

I believe at present if the contact has an Email address then the Phone will try and dial the SIP URI aka Email.

A long press on the contact will show you the other numbers and you can then select the Phone Number instead.

I can only suggest to work with your Polycom reseller or Polycom Sales engineer directly to get this prioritized for a future software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-05-2015

Hello Chris,

I believe at present if the contact has an Email address then the Phone will try and dial the SIP URI aka Email.

A long press on the contact will show you the other numbers and you can then select the Phone Number instead.

I can only suggest to work with your Polycom reseller or Polycom Sales engineer directly to get this prioritized for a future software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Change Lync Call default to Work Number

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