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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-09-2017 06:23 AM

HP Recommended

Hi all,

In my company we tried to change the webcam connected to Polycom Trio 8800. We tried using a Logitech C920 but it is not recognized by the system.

Is that right? Is there a way to set up that model? Is it possible to use a different webcam with Polycom Trio 8800 or the only one compatible is Logitech C930e?

Many thanks
Regards

2 REPLIES 2

‎11-09-2017 06:32 AM

HP Recommended

Hello DANSteve,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

May 15, 2017 Question: Can I use another USB camera with Polycom RealPresence Trio Visual+?

Resolution:Only the Logitech C930 is supported


The above is correct using UC Software 5.5.2 or prior.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-21-2017 03:28 AM

HP Recommended

Hello all,

 

since Trio UC Software 5.5.3 we also support the Polycom EagleEye MSR PTZ camera for thr Polycom Trio 8800.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.