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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-12-2012 02:09 AM

HP Recommended

Hello!

 

I experience some confusion about what Polycom actually means with their support. Take the SoundPoint IP 430 as an example. In the link below, they state that "Support for the product will be available until 04/30/2015."

 

http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint_ip/soundpoint_ip430.ht... 

 

However, as far as I understand, they no longer release any firmware updates for that model

It could be due to the EoL Support Policy , which states "Polycom may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date."

 

Well, my question is: what do they actually mean when they say that support will be available until a certain date? What is included in "support"?

 

I will be very thankful if someone can help me clear this out!

 

Greetings

Sebastian 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2012 02:32 AM

HP Recommended

Hello Sebastian,

 

welcome to the Polycom Community.

 

Basically this means that no new Software Revision like UCS 3.3.x or their follow up is compatible with this Phone.

 

Polycom will still update the existing supported SIP 3.2.x Software as we are due to launch the SIP 3.2.7 in the near future.

 

No new features will be added and usually it will only include fixes for existing issues.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎04-12-2012 02:32 AM

HP Recommended

Hello Sebastian,

 

welcome to the Polycom Community.

 

Basically this means that no new Software Revision like UCS 3.3.x or their follow up is compatible with this Phone.

 

Polycom will still update the existing supported SIP 3.2.x Software as we are due to launch the SIP 3.2.7 in the near future.

 

No new features will be added and usually it will only include fixes for existing issues.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-12-2012 02:42 AM

HP Recommended

Hello Steffen!

 

Thank you very much for clearing that out for me!  

 

 

/ Sebastian 

Was this reply helpful? Yes No
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