Solved: Connecting an Trio8800 via USB Connects also an ethernet dev... - HP Support Community

Anonymous · ‎05-12-2021

In our plant we have a LAN/WLAN-Switching active and due to this not needed ethernet-connection the users get disconnected from Wifi.

In the description is see the "Remote NDIS Compatible Device" and i'm not quite sure why i would need this ethernet connection when i only want to use the polycom as a substitute Microphone/Speaker.

Sadly i was not able to identify a setting for this. Can someone bring light into this?

SteffenBaierUK · ‎05-12-2021

Hello @Chris_Sch ,

Welcome to the Poly Community.

It's good practice to provide at least the currently used software version. This way the people in the community can advise based on not assuming this.

Copy the below into a text file and call it any name and with an ending of .cfg. Then import via the Web Interface and let us know if this worked.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!--Disable the feature-->
<mr mr.devicePassThrough.usb.enabled ="0"/>
<!--Enable IP over USB (RNDIS driver) -->
<device device.set="1"
	device.usbnet.enabled.set="1"
	device.usbnet.enabled="0"/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎05-12-2021

Hello @Chris_Sch ,

Welcome to the Poly Community.

It's good practice to provide at least the currently used software version. This way the people in the community can advise based on not assuming this.

Copy the below into a text file and call it any name and with an ending of .cfg. Then import via the Web Interface and let us know if this worked.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!--Disable the feature-->
<mr mr.devicePassThrough.usb.enabled ="0"/>
<!--Enable IP over USB (RNDIS driver) -->
<device device.set="1"
	device.usbnet.enabled.set="1"
	device.usbnet.enabled="0"/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-01-2021

Ah, very nice. ok we have tested it today and we use the Software-Version 7.0.2.1073.

Testing was successfull and the polycom no longer provides this unwanted NDIS-Interface. Still the connection to speaker and microphone is operational. Thank you for you support @SteffenBaierUK

Connecting an Trio8800 via USB Connects also an ethernet device. Can this be switched off?

Create an account on the HP Community to personalize your profile and ask a question