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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Custom Upgrade Server Trio

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10-08-2020 09:56 AM
We use an internal ftp server to update the UC software on our 8300/8500/8800/C60 Trios and I'm trying to figure out (via a cfg file) a means to for our internal server to be the default.
Utilities -> Software Upgrade keeps reverting back to Poly Hosted Server upon rebooting.
Any advice on how to accomplish this?
If so is it possible to configure a Trio so that it will automatically update the UC software if it detects a newer version on the server?
Thanks!
10-08-2020 10:27 AM
Hello @jbass_srcinc ,
Welcome back to the Poly Community.
Simply follow:
Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=
The above enables the pre-population of the URL
In addition, you could change this to:
<change device.set="1"
device.local.updateServer.set="1"
device.local.updateServer="Location_of_SIP.LD_File" />
aka
<change device.set="1"
device.local.updateServer.set="1"
device.local.updateServer.Trio8300="Location_of_SIP.LD_File"
device.local.updateServer.Trio8500="Location_of_SIP.LD_File"
device.local.updateServer.Trio8800="Location_of_SIP.LD_File" />
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-08-2020 10:47 AM
Thanks Steffen.
We currently have an ftp server in house that we use to update our Trios and it works fine.
The issue is that after the phone reboots Utilities -> Software Upgrade defaults back to "Poly Hosted Server". I need our internal server to be the default even if the phone reboots.
Is it possible to configure the phones to auto-update if a newer version of UC software is detected?
Ultimately I'd like the phones to auto update (from our internal server) once I edit the xml file and copy the new version to the ftp server.
Thanks again,
James
10-08-2020 11:18 AM
Hi James,
I recommend:
Nov 24, 2014 Question:How can the Phone automatically periodically check/poll for configuration changes or new software versions?
Resolution: Please check => here <=
Please familiarize yourself with the FAQ as most things have been already answered.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN