Daisy chain not working for poly c60 trio

Marnon · ‎08-21-2023

Hello,

I have got 2 poly trio c60 that used to be daisy chained. Recently the "device" dropped his connection wiht the hub and can't seem to pair it back again.

Anyone experiencing the same issue?

Regards

SteffenBaierUK · ‎08-21-2023

Hello @Marnon ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you use.

This is important especially in the future when someone finds this post in days, months, or years to come.

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used.

Our Public FAQ contains the following:

Apr 28, 2020 Question: Can I daisy-chain or pair two or more Poly Trio?

Resolution: Please check >here<

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Marnon · ‎08-21-2023

Hi,

Thanks for your reply.

Both trio c60 are pm

UC Software Version

7.3.2.0174

The hub is connected via usb to the VC system and to the network (LAN IN). The second one, the "Device" is connected to it via RJ45 cable (LAN OUT on "HUB" - "LAN IN" on device). Tried with all available version of the firmware available but still can't pair both devices:

On a different site we do have the same setup and Trios are on 7.2.1.1975, however that seems not to be available anywhere.

Any guidance please?

SteffenBaierUK · ‎08-21-2023

Hello @Marnon

the shared FAQ also contains logging module settings which should enable you to try and troubleshoot this yourself. The FAQ also allows you to verify the configuration.

If all of this fails you can either post some logs here and a volunteer can try and help or work with HP Poly support in your region.

Details are in my signature if you require these.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Marnon · ‎08-21-2023

thanks, but unfortunately the FAQ did not help.

I have tried to get in contact with HP support for my regionr (Luxembourg) but neither the phone number nor the virtual agent seems to be working.

Would you have any other way to show me how to contact HP?

Create an account on the HP Community to personalize your profile and ask a question