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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Default ringtone VVX411

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05-18-2021 05:44 PM
I’m trying to provision a VVX411 from a central provisioning server. I downloaded the phone backup file after provisioning and have the following :-
In CONFIG_FILES section I have :-
np.normal.ringing.calls.tonePattern="ringer8"
np.normal.ringing.toneVolume.chassis="-30"
In PHONE_LOCAL I have :-
np.normal.ringing.calls.tonePattern="ringer4"
np.normal.ringing.toneVolume.chassis="6"
voIpProt.SIP.PnP.provisioning="1"
reg.1.ringType="ringer4"
am I right thinking that local settings on the phone override the parameters been sent by the provisioning server for np.normal.ringing?
if this is the case can the priority be changed so central provisioning has highest priority?
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Accepted Solutions

05-19-2021 12:33 AM
Thanks for your reply Steffen,
that’s a shame that cannot have the default ringtone provisioned centrally.
I’m just experimenting at moment to see what I can and cannot do with centralised provisioning.
As a workaround I could set the ringtone locally then lock the phone so the ringtone cannot be changed by the end user.
05-18-2021 11:27 PM
Hello @Telecomuser ,
Welcome to the Poly Community.
From our FAQ:
Jun 27, 2018 Question: How can I determine what source or order a configuration value came from or what is the priority of this?
Resolution: Details => here <=
To answer your question you cannot. You can reset the different configurations but this may lose other settings.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

05-19-2021 12:33 AM
Thanks for your reply Steffen,
that’s a shame that cannot have the default ringtone provisioned centrally.
I’m just experimenting at moment to see what I can and cannot do with centralised provisioning.
As a workaround I could set the ringtone locally then lock the phone so the ringtone cannot be changed by the end user.