Dial Plan on IP321

[Anonymous]

Hi,

We have Polycom 321 phones deployed in the UK and have an issue where if a line is siezed before dialling (i.e. user picks up handset and then dials number) the call is attempted after 3 digits.

What parameter is required in the config file to change this to a time out of say 5 seconds?

Also, I have been unable to locate the parameter to limit numbers of calls per line on the same handset.

[Anonymous]

You need to modify the dialpal.digitmap parameter. Look in the site.cfg template file.

To limit the calls per line, check out call.calls.perLineKey .

[Anonymous]

What does the 3|3|3|3|3|3 digit timeout mean?

Is it 3 seconds timout and if so why repeated 6 times?

[Anonymous]

Also, my actual digit map is set as [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

Basically, I want to be able to dial a 4 digit extension number or an 11 digit local / national number or in fact an international number in full and then after a timeout of 3 seconds for the phone to send the call.

[SteffenBaierUK · Accepted solution]

Hello icsnettech,

Welcome to the Polycom Support Community.

The Admin Guide and Software for your Phone can be found => here <=

Quote from the UCS 3.3.0 Admin Guide:

Page A - 38

dialplan.digitmap.timeOut

string of positive integers separated by "|"

Timeout in seconds for each segment of digit map.Note: If there are more digit maps than timeout values, the default value of 3 will be used.If there are more timeout values than digit maps, the extra timeout values are ignored.

The Amount of 3| Entries depends on the amount of | seperated sequences in the dialplan.digitmap

Both values can be changed via the Web Interface or a Configuration File loaded from a provisioning server.

The UCS Admin Guide explains the digitmap setup and the Phones come with a US Dialplan from Factory.

Example:

[9]99|*xx|[0]xxxxxxxxxx|[4]xxx|

[9]99 = 999 is a valid rule

*xx = Two digits preceded by an asterisk is valid (used for feature codes)

[0]xxxxxxxxxx = UK National numbers i.e. 11 digits first digit being a 0.

[4]xxx = Your internal extention range i.e. 4 digit number starting with a 4.

(example from another community Forum)

Please work with your Polycom Reseller if you need further support.

Best Regards

Steffen Baier