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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-01-2017 03:12 AM

HP Recommended

Hello!

 

Could anyone tell me the difference between the VVX410 and the VVX411 power supply?

 

We are a telecoms company and we have without realising used VVX410 power adaptors on VVX411 handsets, everything seems to work fine.

 

Our supplier (Gamma) now have 2 different part codes, 1 for VVX Series (which we usually purchase) and 1 specifically for VVX411 which is noticably dearer.

 

Could anyone clarify the difference for me?

 

Thank you!

1 REPLY 1

‎08-01-2017 05:50 AM

HP Recommended

Hello RaspberryBeretGroup-Telecoms,

welcome to the Polycom Community.

 

Universal Power Supply for VVX 300, 310, 400, 410. 1-pack, 48V, 0.4A, UK power plug. 2200-46170-102
   
Universal Power Supply for VVX 301/311/401/411/501/601.  1-pack, 48V, 0.52A, UK power plug. 2200-48560-102


The above are the official Polycom part numbers and only the correct power supply for the matching phone should be utilized.

 

The hardware of the new VVXx01 or VVXx11 phones is slightly different so you must use the correct power supply.

 

I suggest you check with your Service Provider on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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