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‎05-04-2022 01:23 PM

HP Recommended

Hello,

 

I'm hoping someone can point me in the right direction.

 

My company has 15 x VVX 411 IP phones all connected to 8x8

Software version: 6.4.2.3008

 

I recently installed an Akuvox door entry intercom system and I would like the intercom to dial our phone's IP address when a visitor presses the call button.  Unfortunately, this is not working and I've spent several hours trying to figure out why my phones are rejecting calls from the intercom. 

 

I spoke to 8x8 and they told me that direct IP calls won't work when the phone is provisioned by 8x8.  I find this really odd because my VVX 300 (also provisioned by 8x8) works perfectly.  To be honest 8x8 support isn't that good!

 

Hoping someone can help.  Log file below:

 

Many Thanks,

 

Rob

0504200931|sip |0|00| INVITE sip:192.168.1.76@192.168.1.76:5060 SIP/2.0
0504200931|sip |0|00| Via: SIP/2.0/UDP 192.168.1.85:5060;branch=z9hG4bK2028730679
0504200931|sip |0|00| From: <sip:192.168.1.85@192.168.1.85:5060>;tag=1412728255
0504200931|sip |0|00| To: <sip:192.168.1.76@192.168.1.76:5060>
0504200931|sip |0|00| Call-ID: 508262678@192.168.1.85
0504200931|sip |0|00| CSeq: 20 INVITE
0504200931|sip |0|00| Contact: <sip:192.168.1.85@192.168.1.85:5060>
0504200931|sip |0|00| Content-Type: application/sdp
0504200931|sip |0|00| Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
0504200931|sip |0|00| Max-Forwards: 70
0504200931|sip |0|00| User-Agent: AKUVOX R29C 29.30.2.907 0C11050B01B7
0504200931|sip |0|00| Subject: call invite
0504200931|sip |0|00| Supported: replaces
0504200931|sip |0|00| Allow-Events: talk,hold,conference,refer,check-sync
0504200931|sip |0|00| Content-Length: 476
0504200931|sip |0|00|
0504200931|sip |0|00| v=0
0504200931|sip |0|00| o=Direct-Contact 5000 5000 IN IP4 192.168.1.85
0504200931|sip |0|00| s=Talk
0504200931|sip |0|00| c=IN IP4 192.168.1.85
0504200931|sip |0|00| b=AS:4000
0504200931|sip |0|00| t=0 0
0504200931|sip |0|00| m=audio 11912 RTP/AVP 0 8 9 101
0504200931|sip |0|00| a=rtpmap:0 PCMU/8000
0504200931|sip |0|00| a=rtpmap:8 PCMA/8000
0504200931|sip |0|00| a=rtpmap:9 G722/8000
0504200931|sip |0|00| a=rtpmap:101 telephone-event/8000
0504200931|sip |0|00| a=fmtp:101 0-15
0504200931|sip |0|00| a=sendrecv
0504200931|sip |0|00| m=video 11914 RTP/AVP 104 34
0504200931|sip |0|00| a=rtpmap:104 H264/90000
0504200931|sip |0|00| a=fmtp:104 profile-level-id=42e01e;packetization-mode=0;max-br=1024;max-mbps=40500
0504200931|sip |0|00| a=rtpmap:34 H263/90000
0504200931|sip |0|00| a=fmtp:34 CIF=1 QCIF=1 MaxBR=32000
0504200931|sip |0|00| a=sendrecv
0504200931|sip |3|00|CUser::OnEvRequest INVITE from unregistered source '192.168.1.85' trying another user..
0504200932|sip |0|00|listener: Received packet from 192.168.1.85:5060
0504200932|sip |0|00|<<<Data Received UDP
0504200932|sip |0|00| INVITE sip:192.168.1.76@192.168.1.76:5060 SIP/2.0
0504200932|sip |0|00| Via: SIP/2.0/UDP 192.168.1.85:5060;branch=z9hG4bK2028730679
0504200932|sip |0|00| From: <sip:192.168.1.85@192.168.1.85:5060>;tag=1412728255
0504200932|sip |0|00| To: <sip:192.168.1.76@192.168.1.76:5060>
0504200932|sip |0|00| Call-ID: 508262678@192.168.1.85
0504200932|sip |0|00| CSeq: 20 INVITE
0504200932|sip |0|00| Contact: <sip:192.168.1.85@192.168.1.85:5060>
0504200932|sip |0|00| Content-Type: application/sdp
0504200932|sip |0|00| Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
0504200932|sip |0|00| Max-Forwards: 70
0504200932|sip |0|00| User-Agent: AKUVOX R29C 29.30.2.907 0C11050B01B7
0504200932|sip |0|00| Subject: call invite
0504200932|sip |0|00| Supported: replaces
0504200932|sip |0|00| Allow-Events: talk,hold,conference,refer,check-sync
0504200932|sip |0|00| Content-Length: 476
0504200932|sip |0|00|
0504200932|sip |0|00| v=0
0504200932|sip |0|00| o=Direct-Contact 5000 5000 IN IP4 192.168.1.85
0504200932|sip |0|00| s=Talk
0504200932|sip |0|00| c=IN IP4 192.168.1.85
0504200932|sip |0|00| b=AS:4000
0504200932|sip |0|00| t=0 0
0504200932|sip |0|00| m=audio 11912 RTP/AVP 0 8 9 101
0504200932|sip |0|00| a=rtpmap:0 PCMU/8000
0504200932|sip |0|00| a=rtpmap:8 PCMA/8000
0504200932|sip |0|00| a=rtpmap:9 G722/8000
0504200932|sip |0|00| a=rtpmap:101 telephone-event/8000
0504200932|sip |0|00| a=fmtp:101 0-15
0504200932|sip |0|00| a=sendrecv
0504200932|sip |0|00| m=video 11914 RTP/AVP 104 34
0504200932|sip |0|00| a=rtpmap:104 H264/90000
0504200932|sip |0|00| a=fmtp:104 profile-level-id=42e01e;packetization-mode=0;max-br=1024;max-mbps=40500
0504200932|sip |0|00| a=rtpmap:34 H263/90000
0504200932|sip |0|00| a=fmtp:34 CIF=1 QCIF=1 MaxBR=32000
0504200932|sip |0|00| a=sendrecv
0504200932|sip |3|00|CUser::OnEvRequest INVITE from unregistered source '192.168.1.85' trying another user..
0504200933|sip |0|00|listener: Received packet from 192.168.1.85:5060
0504200933|sip |0|00|<<<Data Received UDP
0504200933|sip |0|00| INVITE sip:192.168.1.76@192.168.1.76:5060 SIP/2.0
0504200933|sip |0|00| Via: SIP/2.0/UDP 192.168.1.85:5060;branch=z9hG4bK2028730679
0504200933|sip |0|00| From: <sip:192.168.1.85@192.168.1.85:5060>;tag=1412728255
0504200933|sip |0|00| To: <sip:192.168.1.76@192.168.1.76:5060>
0504200933|sip |0|00| Call-ID: 508262678@192.168.1.85
0504200933|sip |0|00| CSeq: 20 INVITE
0504200933|sip |0|00| Contact: <sip:192.168.1.85@192.168.1.85:5060>
0504200933|sip |0|00| Content-Type: application/sdp
0504200933|sip |0|00| Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
0504200933|sip |0|00| Max-Forwards: 70
0504200933|sip |0|00| User-Agent: AKUVOX R29C 29.30.2.907 0C11050B01B7
0504200933|sip |0|00| Subject: call invite
0504200933|sip |0|00| Supported: replaces
0504200933|sip |0|00| Allow-Events: talk,hold,conference,refer,check-sync
0504200933|sip |0|00| Content-Length: 476
0504200933|sip |0|00|
0504200933|sip |0|00| v=0
0504200933|sip |0|00| o=Direct-Contact 5000 5000 IN IP4 192.168.1.85
0504200933|sip |0|00| s=Talk
0504200933|sip |0|00| c=IN IP4 192.168.1.85
0504200933|sip |0|00| b=AS:4000
0504200933|sip |0|00| t=0 0
0504200933|sip |0|00| m=audio 11912 RTP/AVP 0 8 9 101
0504200933|sip |0|00| a=rtpmap:0 PCMU/8000
0504200933|sip |0|00| a=rtpmap:8 PCMA/8000
0504200933|sip |0|00| a=rtpmap:9 G722/8000
0504200933|sip |0|00| a=rtpmap:101 telephone-event/8000
0504200933|sip |0|00| a=fmtp:101 0-15
0504200933|sip |0|00| a=sendrecv
0504200933|sip |0|00| m=video 11914 RTP/AVP 104 34
0504200933|sip |0|00| a=rtpmap:104 H264/90000
0504200933|sip |0|00| a=fmtp:104 profile-level-id=42e01e;packetization-mode=0;max-br=1024;max-mbps=40500
0504200933|sip |0|00| a=rtpmap:34 H263/90000
0504200933|sip |0|00| a=fmtp:34 CIF=1 QCIF=1 MaxBR=32000
0504200933|sip |0|00| a=sendrecv
0504200933|sip |3|00|CUser::OnEvRequest INVITE from unregistered source '192.168.1.85' trying another user..
1 REPLY 1

‎05-05-2022 02:17 AM

HP Recommended

Hello @Rob Harris ,

Your post ended up in the Spam Filter so it was moved here. Please ensure to use Code Tags, as an example, when posting logs as explained >here<

 

I created a new FAQ post that should help you. Most likely it is URL dialling:

 

May 05, 2022 Question: How can I compare a working phone to a non-working phone using a Backup?

Resolution: Please check => here <=


Best Regards

Steffen Baier

------------------------------------------------
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