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02-02-2018 08:33 AM
004832.104|log |*|00|Log render level set to 1 004832.109|pcap |*|00|On-Phone Packet Capture disabled 004832.109|srtp |*|00|Initial log entry. Current logging level 4 004832.112|res |*|00|Initial log entry. Current logging level 4 004832.113|httpa|*|00|Initial log entry. Current logging level 4 004832.113|lldp |*|00|Initial log entry. Current logging level 4 004832.113|cdp |*|00|Initial log entry. Current logging level 4 004832.113|pcd |*|00|Initial log entry. Current logging level 4 004832.115|ssps |*|00|Initial log entry. Current logging level 4 004832.116|ssps |5|00|Allocated 36992 bytes for SspsHdiMemBase=0x1401ed8 004832.116|ssps |*|00|sspsDspLoad: found SubVino2 34. 004832.285|ssps |*|00|sspsMain: sspsDspLoad successful using default image. 004832.286|so |*|00|System Info Reports: 004832.286|so |*|00| Cpu is ARMv6-compatible processor rev 7 (v6l), ID: 0x111880b0, running at 500MHz. 004832.286|so |*|00| Board is identified as PolycomVVX-VVX_411. 004832.286|so |*|00| DRAM_SIZE: 224 MB 004832.286|so |*|00| NAND flash detected is 20 004832.287|key |*|00|Initial log entry. Current logging level 4 004832.300|httpd|*|00|Initial log entry. Current logging level 4 004832.301|poll |*|00|Initial log entry. Current logging level 4 004832.301|push |*|00|Initial log entry. Current logging level 4 004832.301|poll |*|00|Initial log entry. Current logging level 4 004832.301|poll |*|00|Initial log entry. Current logging level 4 004832.303|rest |*|00|Initial log entry. Current logging level 4 004832.303|ht |*|00|Initial log entry. Current logging level 4 004832.304|ht |*|00|HTTP TA Initialized 004832.304|dbuf |*|00|Initial log entry. Current logging level 4 004832.306|ssps |*|00|sspsMain: Set HDI mem to be 0, was 0 004832.308|ice |*|00|Initial log entry. Current logging level 4 004832.309|pps |*|00|Initial log entry. Current logging level 4 004832.309|sip |*|00|Initial log entry. Current logging level 4 004832.309|sipt |*|00|Initial log entry. Current logging level 4 004832.309|sipp |*|00|Initial log entry. Current logging level 4 004832.311|ptt |*|00|Initial log entry. Current logging level 4 004832.312|xmpp |*|00|Initial log entry. Current logging level 4 004832.313|btoe |*|00|Initial log entry. Current logging level 4 004832.313|pdect|*|00|Initial log entry. Current logging level 4 004832.316|ssps |*|00|Application, comp. 1: Label=PolyDSP Vino BCM11189 Mem1 FS5, Version=8.4.7.1007E 03-Mar-2017 12:38 004832.316|ssps |*|00|Application, comp. 1: P/N=3150-11580-877. 004832.357|so |5|00|soCoreAudio compiledOffsetsApply error: unrecognized verAudio 34 for USB headset 004833.269|pwrsv|*|00|Initial log entry. Current logging level 4 004833.319|so |*|00|Using TCP IP Media Port, configured initial RTP port 2222 004833.319|so |*|00|Using TCP IP Media Port, configured initial RTP port 2222 004833.326|usb |*|00|Initial log entry. Current logging level 4 004833.326|pwr |*|00|Initial log entry. Current logging level 4 004833.327|pwr |5|00|Initialising Power Manager - Polyapp 004833.327|sshc |*|00|Initial log entry. Current logging level 4 004833.327|gbLoc|*|00|Initial log entry. Current logging level 4 004833.328|app1 |*|00|Initial log entry. Current logging level 4 004833.357|cfg |5|00|Prm|Array parameter lcl.ml.lang.menu.x index -1 is out of range 004833.357|so |4|00|[SoLangC]: Language 1 is not valid 004833.374|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 48 004833.375|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = 1000 004833.432|ldap |*|00|Initial log entry. Current logging level 4 004833.531|app1 |4|00|AppBrowserUiC::AppBrowserUiC Home url - [], idle url - [] 004833.548|efk |*|00|Initial log entry. Current logging level 4 004833.567|cmp |*|00|Initial log entry. Current logging level 4 004833.567|wmgr |*|00|Initial log entry. Current logging level 4 004833.577|slog |*|00|Initial log entry. Current logging level 3 004833.578|pwr |5|00|Powering up USB ports from Power Manager usb0power 1 usb1power 1 004833.603|so |4|00|SoKeyC::procMsg unexpected message 4099 004833.789|so |4|00|cfgParamTimerCallBack: Delaying posting of configuration change untill NcasCb is created 004834.563|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp 004834.780|pgui |*|00|Qt Keyboard driver created. 004834.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004834.874|app1 |4|00|AppUiC::onConnected - Resetting the previous backlight state. 004834.939|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 004834.977|app1 |4|00|AppBrowserUiC::browserResetRebootFlag Setting the reboot flag to false for browser. 004834.977|app1 |4|00|AppBrowserUiC::configure() Enter 004835.123|clist|*|00|Initial log entry. Current logging level 4 004835.136|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004835.137|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004835.141|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004835.141|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004835.237|dns |4|00|doDnsLookupForList: DNS not yet initialized, skipping lookup. 004835.237|copy |4|00|DNS lookup failed for 192.168.6.55 004835.347|clist|4|00|dbSet::srv2mem:'64167f2d4061-directory.xml' File transfer failed, trying to get local file 004835.349|clist|4|00|dbDirSet::saveEntry:Invalid contact!!!. Contact is not stored into database ... 004835.361|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40> 004835.368|dns |4|00|doDnsLookupForList: DNS not yet initialized, skipping lookup. 004835.368|copy |4|00|DNS lookup failed for 192.168.6.55 004835.380|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file 004835.390|pgui |4|00|Reconnected with core app, reload the keyboard 004835.464|pgui |5|00|Received personal directory [0] 004835.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004835.952|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40> 004835.954|dns |4|00|doDnsLookupForList: DNS not yet initialized, skipping lookup. 004835.954|copy |4|00|DNS lookup failed for 192.168.6.55 004835.966|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file 004835.977|app1 |*|00|[AppHybridC]: App is completely initialized. 004836.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004837.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004838.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004839.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004840.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004841.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004842.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004843.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004843.786|dns |4|00|doDnsLookupForList: DNS not yet initialized, skipping lookup. 004843.786|copy |4|00|DNS lookup failed for 192.168.6.55 004843.786|cfg |4|00|Prov|Could not download file 64167f2d4061-phone.cfg 004843.786|cfg |4|00|Prov|Uploading phoneLocal.cfg failed 004843.786|cfg |4|00|Prov|Update configuration failed 004844.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004845.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004846.137|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0] 004846.221|dhcpc|*|00|Initial log entry. Current logging level 4 004846.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004847.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004848.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004849.782|so |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change 004850.043|cfg |*|00|RT|Do not do DHCP VLAN Discovery. 004850.044|cfg |*|00|RT| Phone IP address is 192.168.6.5. 004850.044|cfg |*|00|RT| Subnet mask is 255.255.255.0. 004850.045|cfg |*|00|RT| Gateway address is 192.168.6.1. 004850.049|cfg |*|00|RT| DNS server is 192.168.6.1. 004850.049|cfg |*|00|RT| Time server is 192.168.6.1. 004850.050|cfg |*|00|RT| GMT offset is -21600 seconds. 004850.050|dns |*|00|DNS resolver servers are '192.168.6.1' '0.0.0.0' 004850.050|dns |*|00|DNS resolver search domain is '' 004850.051|cfg |*|00|RT|Primary IP: 192.168.6.5 subnet mask 255.255.255.0 004850.052|dect |*|00|Initial log entry. Current logging level 4 004850.052|dect |*|00|createCmbsDectInstance :: cmbs Dect Instance is created 004850.052|dect |4|00|PC port is not up, so not starting pc port pairing 004850.052|dect |4|00|PC port is not up, so not starting pc port pairing 004850.121|clist|4|00|dbDirSet::saveEntry:Invalid contact!!!. Contact is not stored into database ... 004850.208|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file 004850.224|so |*|00|Network initialized. Starting network tasks. 004850.224|loc |*|00|Initial log entry. Current logging level 4 004850.234|AuthS|*|00|Initial log entry. Current logging level 2 004850.236|Devic|*|00|Initial log entry. Current logging level 4 004850.236|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer 004850.237|proxy|*|00|Initial log entry. Current logging level 2 004850.237|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer 004850.238|proxy|3|00|Proxy Service intialized 004850.238|WADSe|*|00|Initial log entry. Current logging level 2 004850.238|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer 004850.240|log |*|00|Install file upload callback for 'so' 004850.248|pps |*|00| vqmon Process Service Route is Disabled 004850.248|btoe |5|00|MsgPpsNcasProcessStartStopCmnd: BTOE is disabled. Cannot start Pairing 004850.262|so |4|00|[SoNcasC]: appncascontext termination:1 004850.262|so |4|00|[SoNcasC]: Case Handling termination:1 004850.267|sip |*|00|Sip Register Usr:1000 Dsp:1000 Auth:'1000' Inx:0 004850.268|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 004850.276|sip |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 2930.276 sec. 004850.366|app1 |4|00|fsmLclEvent - context=0, index=2, lineKeyNum=1, numLineKeys=1 004850.366|app1 |4|00|setFlexLineKeyIndex -Index: 0, Position: 0 004850.620|app1 |4|00|AppBrowserUiC::configure() Enter 004850.620|app1 |4|00|AppBrowserUiC::configure() - Home url - [], idle url - [] 004850.624|app1 |4|00|Corporate directory is not Enabled. 004850.633|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004850.633|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type 004850.637|moh |*|00|Initial log entry. Current logging level 4 004850.638|moh |4|00|SoNcasMohC::soNcasmohCfgInit: File provisioning for Music On Hold is defined only for Lync Profile and if Music On Hold feature is enabled 004850.689|cfg |*|00|Prov|Starting to provision 004850.731|utilm|4|00|sntpcTimeGet: server is out of sync [0xE4] 0202091731|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Enter 0202091731|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Default 0202091731|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Exit 0202091731|cfg |*|00|Prov|Starting to update 3111-48450-001.sip.ld 0202091731|cfg |*|00|Prov|Starting to update sip.ld 0202091731|cfg |*|00|Prm|features.cfg: Value 9999 for configuration parameter dir.local.contacts.maxNum is too large, using 500, the maximum allowed 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.2.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.3.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.4.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.5.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.6.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.7.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.8.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.9.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.10.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.11.index is invalid, ignoring 0202091731|cfg |*|00|Prm|VVX411-Extension1000-reg-advanced.cfg: Value "" for configuration parameter lineKey.12.index is invalid, ignoring 0202091731|app1 |4|00|[AppHybridC::fsmLclEvent] lcl.ml.lang has invalid input (1) 0202091731|cfg |*|00|Prm|Not proceeding with reboot/restart, as device parameters needs to be updated, before making a decision 0202091731|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40> 0202091731|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f2d4061-directory.xml> dst=</ffs0/user/64167f2d4061/64167f2d4061-directory.xml> m_sync=<0x10> 0202091731|cfg |*|00|Prov|Finished updating configuration 0202091731|so |4|00|[MsgSoTR069Init] Start 0202091731|dectU|*|00|Initial log entry. Current logging level 4 0202091731|dectU|4|00|DECT_UPDATER SDectUpdaterS0: BaseEventInit: Wait, NotPaired 0202091731|ec |4|00|Got new timezone CST6CDT,J70/2:0:0,J308/2:0:0 0202091731|brow |4|00|Timezone value = CST6CDT,J70/2:0:0,J308/2:0:0, Browser state - 1, Visible - 0 0202091731|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file 0202091733|dectU|4|00|DECT_UPDATER size of (updateStatusDetails) 384 0202091733|dectU|4|00|DECT_UPDATER Read Could not open file 0202091733|dect |*|00|RePairing with BS 0202091733|dect |4|00|Dect Feature not enabled!:0 0202091733|dect |*|00|Dect module is initialized changing state to : 1, 0202091733|utilm|4|00|sntpcTimeGet: server is out of sync [0xE4] 0202091734|brow |4|00|Timezone value = CST6CDT,J70/2:0:0,J308/2:0:0, Browser state - 1, Visible - 0
02-02-2018 09:10 AM
Hello @JimmyJam,
This is my last reply as I had already outlined who to contact when you struggle.
I have highlighted some errors in the logs you have posted.
If you utilize any of the attendant.resourceList.X parameters you MUST utilize these sequentially from 1 to any number that you want to use.
The appearance in addition is defined by the attendant.resourceList.X.address aka if you want 1002 before 1001 you must use:
attendant.resourceList.1.address="1002" attendant.resourceList.2.address="1001"
attendant.resourceList.3.address="1003"
In addition you are using a Skype for Business Parameter:
feature.flexibleLineKey.enable="1"
If the original Line Key Reassignment FAQ and/or the Admin Guide and the Community search and possible replies from other community members still not help you please contact the reseller already provided.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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